Returns & Exchanges

At ESSEX COUTURE, we want you to be completely satisfied with your luxury purchase; therefore, we offer a 30-day return window for all items in their original, unworn condition with tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully place the items in the original packaging, ensuring all designer tags and security seals remain intact to qualify for a refund.

• 3.
  Ship to ESSEX COUTURE

  Affix the prepaid shipping label provided in your portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be processed to your original payment method within 5-7 business days.